Job Description: 
Roles & responsibilities: 
Could you be our heroic guest?
Is serving customers your greatest passion?
Why not join us at the Radisson Hotel Group and discover how to make every moment matter? where guests may relax and enjoy themselves! Our exceptional front desk staff is the lifeblood of the establishment, offering a kind greeting and a cheery grin. We work hard to provide an exceptional level of hospitality, making our visitors' stays unforgettable. Joining our team as a guest service agent will allow you to be a part of a fun-loving, service-oriented staff that is driven to provide outstanding customer service. Express interest by saying, "Yeah, I can! since we're looking for motivated people just like you!
POSITION PURPOSE: 
To provide a warm, dependable, and personalized arrival experience twenty-four hours a day, seven days a week. Creating a memorable first impression is crucial to giving our visitors an experience that goes above and beyond their expectations. Greeting guests upon arrival, managing check-in and check-out, being alert to and anticipating their requirements, responding to inquiries and resolving issues, and helping to create a strong sense of community among our guests are all important aspects of our job.
MAIN RESPONSABILITIES: 
to serve as a front desk and hotel representative both within and outside the workplace. to provide each visitor with personalized attention while being completely aware of and abiding by the hotel's rules and regulations. to guarantee that each guest has the finest possible individualized treatment and feels welcome throughout their visit or stay. should personally greet and guide the guests rather than only provide directions. to ensure that the confidentiality of the information and the privacy of the visitors are respected. must accept personal accountability for keeping the workspace immaculate to the highest standards. to properly use the equipment and supplies and to submit the required requisition requests. Should you want authorization or guidance in an urgent emergency, contact the Duty Manager, AFOM, or FOM. to ensure compliance with phone etiquette standards. should constantly keep their workspace neat and orderly. to properly utilize the equipment, resources, and materials required to maintain the front office's efficiency and to submit the required requisition requests. To help guests who approach the front desk with queries, managing keys, and any other related concerns about the hotel's rules and regulations, as well as the check-in and check-out procedures. to highlight the manager's daily tasks while giving opportunities for both internal and external visitors. must be aware of any complaints or comments made by guests and report them.Should be aware of each VIP that visits or stays at the hotel. to accurately maintain visitor records. Review the arrival lists and book each room according to the requirements and preferences of the visitors, as instructed by the front desk manager. daily management of the guest files and folios while making sure that all immigration, audit, and financial procedures are strictly adhered to. to ensure a comprehensive transfer takes place in between shifts and to close a cashier properly. must be mindful of counterfeit money and traveler's checks, and to adhere to all audit and financial protocols. Examine the departure lists to ensure that check-out times are followed.Should keep an eye on the condition of the room and any inconsistencies. to accurately operate the EMMA system and all of the equipment, and to be well acquainted with all of the settings. should follow the procedures for section and room key transfer. to follow the daily checklists. In order to assist obtain outside tourist lodgings, overbooking takes place. must abide with the conditions, deadlines, and plans that management has established. to sign, read, and update the F/O logbook every day. to notify people about the hotel amenities' operational hours and to publicize internal events and activities. have to seize each chance to promote additional amenities and rooms. to be up to date on the latest developments and adjustments in the fields of operations, organization, and management. Must be up to date on the goods and costs that competitors are offering. to keep lines of communication open with reservations and sales on rate management. Required to take part in a daily briefing to discuss the duties and events of the day with the front office workers. to maintain a pleasant working atmosphere and connections within the team. Report characters or parcels that seem suspicious. ought to show up for work on time, suitably attired in uniform, and with a name tag. must maintain impeccable personal hygiene and the standards of appearance set by the hotel and department. to always provide professional, courteous, and timely service. to maintain friendly working relationships with each and every employee. To meet business demands and guest service requirements, one must be flexible and expand work duties to encompass any other acceptable activities and obligations that are assigned within the job capabilities. This may include, if required, re-deployment to other departments or locations. Must attend trainings and meetings as required.
PROFILE REQUIRED: 
Education 
High school or equivalent education is required. 
Experience: 
At least 2 years of experience within the hospitality industry as a guest. 
Service Agent. 
Key Competencies. 
Communication skills. 
Organizational skills. 
Information system knowledge. 
Guest focus. 
Problem-solving skills. 
Other skills (language, computers). 
Must be proficient in both English and, ideally, another language, such as Russian, German, Spanish, etc. 
Good computer skills.